Last updated: July 2026
At Nataraja Residency, we aim to keep our cancellation and refund process simple, fair, and transparent for every guest. Please read this policy carefully before making a booking.
Guests are entitled to free cancellation up to 24 hours before the scheduled check-in time. Cancellations made within this window will be eligible for a full refund of any amount paid at the time of booking.
| Scenario | Refund Eligibility |
|---|---|
| Cancelled 24 hours or more before check-in | Full refund of amount paid |
| Cancelled less than 24 hours before check-in | Refund at the discretion of management; may be partial or non-refundable depending on room availability at the time of cancellation |
| No-show | Non-refundable |
| Cancellation after check-in | No refund for the stay already commenced |
The exact refund amount, where applicable, depends on the cancellation eligibility criteria above and the specific terms communicated to you at the time of booking confirmation.
Once a cancellation is approved and found eligible for a refund, the refund will be processed within 7–10 business days. The exact time for the funds to reflect in your account may vary depending on your bank or payment provider.
All eligible refunds are credited back to the original payment method used at the time of booking, through our payment partner Razorpay. We do not process refunds to a different account, card, or UPI ID than the one used for the original transaction. Cash payments made directly at the hotel, where eligible for refund, will be reimbursed by cash or bank transfer as agreed with the guest.
Once a guest has checked in to the hotel, no refund will be provided for the current stay, including in cases of early departure, regardless of the reason.
To cancel a booking or raise a refund request, please contact us as early as possible with your booking details:
Please include your booking reference, name, and check-in date so we can process your request quickly.
For any questions regarding cancellations or refunds, reach out to us at Nataraja Residency, No. 8.B, S.P Kovil Street, Opposite Ibaco Ice Cream Shop, Chidambaram, Tamil Nadu 608001, or via the phone number and email listed above.
Nataraja
Residency